Management and Professional Development Training Courses

Customer Service Masterclass – Alliance Learning Certified

Course Overview (Benefits)

This developing effective telephone skills training course will enable delegates to develop, or refresh, the techniques and skills required to make and take calls effectively. They will learn and practice methods for giving and receiving information logically and clearly, building rapport and dealing with difficult callers. The aim of this course is to ensure delegates can:
- Encourages people to critically reflect on their customer service skills and proactively solicit feedback on their delivery in order to make sustainable improvements in their practice for the good of the organisation.
- The Telephone Techniques component looks at accuracy of message taking, techniques for handling challenging/difficult callers, effective listening, right first time attitude, how to ensure you always have the customer at the forefront of everything you do.
- We ask people to really think about their own approach to Customer Service: what sparks their passion, what do they pride themselves in, how do they value people, how do they take personal responsibility?
- We ask people to look at what their organisational values are – what does your employer expect from you? What’s the company Mission Statement / Values / Vision / Strategy?
- We discuss what organisational policies and procedures they need to know about in order to deliver excellent Customer Service.
- Group, paired and individual activities, purposely designed to elicit knowledge and to provoke thinking, bringing experiences from the workplace.

Course Content/topics covered

This course teaches skills that can be transferred to a real life situation, including:
- The importance of excellent telephone skills
- Creating the right image
- Skills audit
- The communication process
- Overcoming barriers to communication
- Answering the phone and building rapport from the outset
- Controlling the call
- Effective questioning and listening skills
- Using positive language
- Being assertive on the phone
- Managing expectations
- Handling difficult callers effectively
- The do's and don'ts of complaint handling
- Action planning

Course Duration

1/2 day.

Target Group

This course is designed for all staff who answer the telephone.

Assessment and Certification

This is an Alliance Learning knowledge course and there will be no assessment as part of this. Upon completion of the course you will be awarded with a Telephone Techniques / Customer Service certificate.

Location of the training

Training will take place at our Head Office in Horwich.

Level

N/A

Method of Delivery

Classroom based.

Course Requirements

N/A

What happens next?

If you would like more information or wish to book onto this course, contact our team on 01204 677811 or email info@alliancelearning.com.

 

Train the Trainer –ILM Recognised Programme

Course Overview (Benefits)

This course will provide delegates with the necessary knowledge, skills, understanding and confidence to effectively deliver both practical and theoretical training sessions. 

Course Content/topics covered

This course teaches skills that can be transferred to a real life situation, including:
- The instructor's role in training
- Problems concerning learners
- The learning process
- Delivering practical demonstrations
- Delivering short talks and lectures
- Training needs analysis
- Constructing training objectives
- Use of questions in instruction
- Using visual/training aids
- Evaluating teaching methods
To qualify for the award candidates will complete, to a satisfactory standard, an assessed 10-minute presentation.

Course Duration

3 days.

Target Group

This course is designed for managers, supervisors and any staff responsible for the training and development of others, particularly those delivering health and safety training.

Assessment and Certification

Candidates will complete, to a satisfactory standard, an assessed 10-minute presentation. Upon successful completion of this, candidates will be awarded with an ILM certificate. This certificate doesn’t currently expire.

Location of the training

Training will take place at our Head Office in Horwich.

Level

N/A

Method of Delivery

Classroom based.

Course Requirements

Candidates will be required to undertake a 10 minute presentation on the last day of the course.

What happens next?

If you would like more information or wish to book onto this course, contact our team on 01204 677811 or email info@alliancelearning.com.

Team Leader Development – Alliance Learning Certified

Course Overview (Benefits)

This is a two day course which delivers all the key elements of development for a practising or a new team leader. Highly engaging and practical activity based training relevant to today's workplace and aligned to modern day management styles and business processes. This will enable new team leaders to step up their new responsibilities or existing team leaders wanting to update their skills and also to aspiring individuals who have the potential for future development into team leader roles.

Course Content/topics covered

- Understanding the difference between managers and leaders, leadership styles, skills and qualities
- Developing yourself as a team leader
- Developing your team - understanding individual's learning styles, application of situational leadership
- Motivation at work - exploring what is meant by motivation, identifying things that have a positive and negative effect on team and individual motivation
- Coaching in the workplace, understanding and developing coaching techniques
- Workplace communication
- Improving the performance of the work team
- Understanding changing in the workplace and how this affects individuals and the team
- Train the trainer element - will include the opportunity to develop basic presentation techniques that will allow the team leader to explore speaking to groups, observation techniques and gaining feedback in the communication process

Course Duration

2 days.

Target Group

For new, experienced or aspiring team leaders with no formal training.

Assessment and Certification

Candidates will undertake classroom activities during the two day training and will receive an Alliance Learning certificate on completion.

Location of the training

Training will take place at our Head Office in Horwich.

Level

N/A

Method of Delivery

Classroom based.

Course Requirements

No special requirements. Course materials provided.

Progression

Opportunity to go onto the ILM Level 2/3 award.

What happens next?

If you would like more information or wish to book onto this course, contact our team on 01204 677811 or email info@alliancelearning.com.

Level 3 Leadership & Management Development Course – Alliance Learning Certified

Course Overview (Benefits)

With increasing pressure to produce better results with fewer resources, leadership and management capabilities are more important than ever. This programme develops the knowledge, skills and behaviors which are needed by highly effective people managers.

This course has been designed to stretch candidate’s abilities and to explore new ways of management processes by participating in interactive activities that support individual and group outcomes.

Course Content/topics covered

This qualification will be covered by delivering 4 separate workshops covering the following topics:
- Giving briefings and making presentations
- Understanding hoe to establish an effective team
- Understanding conflict management in the workplace
- Understanding negation and networking in the workplace

Module 1: Giving Briefings and making presentations
This unit will cover the following topics:
- What is a team brief and why it is important to get it right
- How to plan and prepare effectively for briefings
- Key behaviours that make team briefing and presentations successful
- Looking at the process of communication and how to make sure that the message you deliver is the message that is received
- Exploring barriers to communication and how to overcome them when delivering Team Briefs
- Asserting authority and dealing with disruptive behaviour
- Ensuring the Team Briefing is a constructive use of time both for the manager delivering the brief and for those receiving it
- The value of various methods of data presentation – tables, graphs, charts, diagrams
- Prepare visual aids to support briefing or presentation

Module 2: Understanding how to establish an effective team
- Why do we need Teams
- What is Team Synergy
- The benefits of Team Working
- Defining a team – The difference between a team and a group of people
- Characteristics of a successful team
- Establishing team behaviours
- How Teams Develop - Introducing Bruce Tuckman Team Development model

Module 3: Giving Briefings and making presentations
- Identifying what we actually mean by conflict
- Possible causes of internal conflict, e.g. personal versus business objectives/values
- Causes of interpersonal friction at work, including bullying and harassment
- Exploring how perception, values and individuality can create or escalate conflict
- The effects of conflict on performance and the individual at work
- Stages in the development of conflict and how things escalate
- The manager’s responsibility in minimising and resolving conflict, and techniques to achieve this
- Introducing the concept of Emotional Intelligence to help defuse conflict situations
- Ways to create harmony at work and engender a positive atmosphere

Module 4: Understanding Negotiation and networking in the workplace
- What is meant by negotiation
- The negotiating arena
- Formal and informal negotiation
- Negotiation strategy, tactics and behaviour
- Establishing the difference between ‘Position’ and ‘underlying interests'
- Non-verbal communication and social skills
- Techniques for influencing others
- Value systems and other barriers to acceptance
- Conflict and its resolution to achieve a win-win situation
- Levels of power and authority, and the impact on negotiation
- Nature, purpose and value of networking
- Identification of relevant networks and people to network with
- Effective networking practices and skills
- Network and contact creation

Course Duration

2 days.

Target Group

This two-day intensive course aims to provide practicing and potential managers to gain a range of key management skills that can be effectively transferred into your business, develop into effective and confident first line managers who build on existing Leadership capabilities and become better equipped in motivating, engaging and managing relationships and communication within teams.

Assessment and Certification

There are no assignments to write, reports to analyze all that is needed is a keen and motivated attitude and a willingness to participate. An Alliance Learning Certificate will be issued on completion of the training.

Location of the training

Training will take place at our Head Office in Horwich.

Level

3

Method of Delivery

Classroom based.

Course Requirements

No special requirements. Course materials provided.

Progression

Opportunity to go onto the ILM Level 2/3 award.

What happens next?

If you would like more information or wish to book onto this course, contact our team on 01204 677811 or email info@alliancelearning.com.

Level 2 Certificate in Team Leading – CMI

Course Overview (Benefits)

This course will provide practising or potential team and cell leaders the foundation for their formal development in this role by developing a wide range of team leading skills and assisting participants in gaining the comprehensive knowledge required by a team leader.

Course Content/topics covered

- Induction and Developing yourself as a team leader
- Improving the performance of the work team
- Planning and Monitoring work
- Induction and Coaching in the workplace
- Meeting Customers needs
- Using Information to solve problems
- Understanding change in the workplace
- Workplace communications
- Leading your team
- Managing Yourself

Course Duration

10 days.

Target Group

For practicing, aspiring or experienced Team Leaders with no formal training.

Assessment and Certification

Candidates will complete various assignments in accordance to the units. These will be marked at our centre. Upon successful completion of these assignments, candidates will be awarded with an ILM certificate. This certificate doesn’t currently expire.

Location of the training

Training will take place at our Head Office in Horwich. 

Level

2

Method of Delivery

Classroom based.

Course Requirements

N/A

Progression

Upon completion of this course, learners can progress onto a Level 3 award or an ILM certificate in Leadership & Management.

What happens next?

If you would like more information or wish to book onto this course, contact our team on 01204 677811 or email info@alliancelearning.com.

Level 3 Award in Leadership & Management – CMI

Course Overview (Benefits)

To give practising or potential managers and leaders the opportunity to develop in their role by developing specific leadership and management skills and assisting participants in gaining the comprehensive knowledge required by a manager or leader. The aim of this course is to ensure delegates:

Course Content/topics covered

This course covers topics including:

- Giving briefings and making presentations

- Understanding how to establish an effective team

- Understanding conflict management in the workplace

- Understanding negotiation and networking in the workplace

Course Duration

4 days.

Target Group

This qualification is ideal if you have management responsibilities but no formal training, or have had formal training and wish to enhance your current skills and are serious about developing your abilities. It’s particularly suited to practicing team leaders seeking to move up to the next level of management, and managers who need to lead people through organisational change, budget cuts or other pressures.

Assessment and Certification

Candidates will complete various assignments in accordance to the units. These will be marked at our centre. Upon successful completion of these assignments, candidates will be awarded with an ILM certificate. This certificate doesn’t currently expire.

Location of the training

Training will take place at our Head Office in Horwich.

Level

3

Method of Delivery

Classroom based.

Course Requirements

Candidates will be required to undertake a 10 minute presentation on one of the units.

What happens next?

If you would like more information or wish to book onto this course, contact our team on 01204 677811 or email info@alliancelearning.com.

Level 3 Award Project & Management (CMI)

Course Overview (Benefits)

This qualification is designed to meet the needs of managers responsible for projects, who wish to extend their skills and knowledge to embrace further project management disciplines. It is expected that learners will already be working in a Project Management environment, although the qualification is also open to learners wishing to build on their general management skills.

Course Content/topics covered

Unit PM3001 Introduction to Project Management

Understand the nature and context of projects

- Define the purpose and structure of a project

- Explain the business contexts of projects

- Identify project success factors and characteristics

- Explain a process model for the management of projects

Understand the management of stakeholders including the project team roles and responsibilities:

- Explain project roles and responsibilities

- Describe stakeholder management methods and processes

- Discuss methods to manage the project team

Understand the planning and control of projects:

Discuss a project planning and control cycle

Explain methods and processes available to plan a project

Identify methods and processes available to control a project

Course Duration

12 Weeks – x1 4hour tutor led session every 2 weeks. X1 3hour study session.

Target Group

The qualification is for those practicing or aspiring managers and leaders in roles such as:

- Team Leaders

- Junior Project Managers

Assessment and Certification

- Presentations

- Written assignments

- Reflective accounts

Location of the training

Online using Microsoft Teams or face to face at Alliance Learning Head Office in Horwich.

Face to face sessions can also be conducted at place of work when a single cohort of learners are from the same organisation

Level

3 Award in Project Management (CMI).

Method of Delivery

Online or Classroom delivery.

Course Requirements

0

Progression

Leaders and Managers can progress onto further learning within CMI’s suite of qualifications including CMI’s level 5 Certificate in Project Management.

What happens next?

If you would like more information or wish to book onto this course, contact our team on 01204 677811 or email info@alliancelearning.com.

Level 5 Certificate in CMI Project Management

Course Overview (Benefits)

This course is designed for practicing or aspiring managers and leaders who are responsible for managing projects in their organisation and who wish to further develop their professional management skills. 

Course Content/topics covered

• Unit 513 Managing Projects to Achieve Results

• What is Project Management

• Programme, Project and Portfolios

• Projects vs BAU

• Project Life Cycles

• Project Methodologies

• Legal, Organisational and Ethical factors

• Roles and Responsibilities

• Project Manager knowledge areas & leadership styles

• Project Management Process (Initiation, Planning, Execution, Monitoring and Controlling, Closure)

• Methods, tools and techniques in Projects and Business

• Reflection

Unit 524 Conducting a Management Project

• Project Proposal

• Management research

• Plan and manage a genuine project in the workplace 

The learner is required to complete all three mandatory units
Qualification credit value: 9
Qualification GLH (guided learning hours): 84
Mandatory Units:
- Understanding the principles and practices of assessment
- Assess occupational competence in the work environment
- Assess vocational skills, knowledge and understanding

Course Duration

12 Months – x1 4hour tutor led session every 4 weeks. X2 3hour study sessions.

Target Group

The qualification is for those practicing or aspiring managers and leaders in roles such as:

• Project Managers

• Operations Manager

• Departmental Manager

• Regional Manager

• Specialist Manager

Assessment and Certification

Learners will complete a variety of assignments & assessments using an array of methods on this course, these may include:

• Presentations

• Illustrated reports

• Written assignments

• Reflective accounts

• Briefing papers

• Project proposals

• Work based evidence

• Management of a project

Location of Training

Online using Microsoft Teams or face to face at Alliance Learning Head Office in Horwich. Face to face sessions can also be conducted at place of work when a single cohort of learners are from the same organisation.

Level – 5 Certificate in Project Management (CMI).

Method of Delivery

This course will be delivered online or Classroom delivery.

Course Requirements

A minimum of level 2 Math’s and English or equivalent. Recognition of Prior Learning (RPL) can be requested and a informative discussion will take place with the tutor to ensure suitability for the course.

What happens next?

If you would like more information or wish to book onto this course, contact our team on 01204 677811 or email info@alliancelearning.com.

Level 5 Certificate Leadership & Management (CMI)

Course Overview (Benefits)

This course delivers 2 units of the Level 5 Operational and Developmental Manager, leading to a Certificate in Leadership and Manager. The awarding body is the Chartered Management Institute (CMI) and all learners will have access to their Management Direct suite of resources for 12 months. The course will provide them with in depth knowledge on different organisations, governance and how to be both an inspiring leader and an effective manager. It will provide knowledge on how to create a high performing team, using coaching and mentoring and the importance of having emotional intelligence and resilience. They will also learn about study skills to help them complete assignments.

Course Content/topics covered

Unit 501

• Principles of management and Leadership in an organisational Context

• Understand factors which impact on an organisations internal environment

• Understand the application of management and leadership theories

• Understand the knowledge, skills and behaviours needed to be effective in a management and leadership role

Unit 502

• Principles of developing, managing and leading individuals and teams to achieve success

• Understand approaches to developing, managing and leading teams

• Understand approaches we can use to achieve a balance of skills and experience in teams

As added value, we will also explore personal and professional development planning, through self and peer assessment, the art of self-management and the creation of a Personal Development Plan for their own career development.

Course Duration

26 weeks – There are 5 formal taught online sessions, delivered every 3 weeks for 3 hours each, with an addition personal development session of 3 hours..

Target Group

This course is aimed at people who are already in an operational management level and who report directly to a strategic manager and have as such, sufficient capability at their level to understand the requirement of Unit 502 (practical approaches to team development and leading and managing a team).

Assessment and Certification

The learners will complete 6 assignments each around 1500 words in length and a Personal Development Plan. Assignment guidance will be provided. The 6 assignments will be marked by the tutor and developmental feedback provides. Alliance Learning will quality assure the evidence. CMI will moderate each assignment and certificate when completed.

Location of Training

Online using Microsoft Teams or face to face at Alliance Learning Head Office in Horwich. Face to face sessions can also be conducted at place of work when a single cohort of learners are from the same organisation.

Method of Delivery

This course will be delivered online, using Teams or classroom delivery.

Course Requirements

There are no formal entry requirements but learners are expected to have a good level of English in order to be able to complete the assignments at a level that will meet CMI moderation.

What happens next?

If you would like more information or wish to book onto this course, contact our team on 01204 677811 or email info@alliancelearning.com.

Level 7 Certificate in Strategic Management & Leadership (CMI)

Course Overview (Benefits)

This course is designed for individuals wishing to further develop their professional management and leadership practice at the senior manager level in small, medium or large businesses and corporations.

Course Content/topics covered

Unit 701 - Strategic Leadership

• Organisational Purpose
• Strategic Narrative
• Governance
• Organisational Maturity
• Organisational Structure
• Organisational Culture (Ethics, Values & Beliefs)
• CSR
• ED&I
• Stakeholder Management
• Authority, Responsibility & Accountability
• Role of the Strategic Leader
• Strategic Planning
• Team Development
• Leadership Theories & Styles
• Effective Communication
• Complex Organisational Challenges
• Change Management Theories and Approaches
• Critical Thinking and Decision Making
• Application of Decision Making Tools and Techniques
• Personal Development and Growth

Unit 705 - Leading Strategic Change

• Scope and context for organisational change
• Internal and external drivers for change
• Complexities of leading strategic change
• Alignment of change to the strategic goals of the organisation
• Leadership approaches, theories, tools and techniques to support change
• Developing a proposal for leading strategic change
• Potential impact and consequences of strategic change
• Communication strategy to support change

Course Duration

12 Months

Target Group

The qualification is for those practicing or aspiring managers in roles such as:
• Director
• CEO
• Senior Manager
• Regional Manager
• Specialist Manager (those with expertise in a specific business or technical function such as quality, finance, risk, marketing, sales, IT, HR).

Assessment and Certification

Leaners will complete a variety of assignments & assessment using an array of methods on this course, these may include:
• Presentations
• Illustrated reports
• Written assignments
• Reflective accounts
• Briefing papers
• Proposals

Location of the training

Online using Zoom or Microsoft Teams or at Alliance Learning's Head Office in Horwich.

Level

7

Method of Delivery

Choice of delivery to suit your working needs:
Face-to-face sessions delivered at our Horwich site Online learning delivered using online platforms. Online resources provided to support your learning Sessions are delivered fortnightly with an 8-week break between units.

Choice of sessions times:

Friday face-to-face sessions 09:00-12:00 or 13:00-16:00 Friday online sessions 09:00-12:00

Course Requirements

CMI does not state any specific entry requirements, but learners admitted onto the programme must have sufficient capacity at Level 7. Learners need to be in an operational management position and want to progress to the next steps. With regards to qualifications, learners should have a Level 2 qualification in English and Maths.

Progression

Leaders and Managers can progress onto a Level 7 Postgraduate Diploma or Higher Education study in Leadership and Management or progress onto MBA/Chartered Manager.

What happens next?

If you would like more information or wish to book onto this course, contact our team on 01204 677811 or email info@alliancelearning.com.

Managing Change in the Workplace

Course Overview (Benefits)

To develop an understanding of dealing effectively with change as required by a practising or potential team leader/manager. On completion of this training participants should be able to understand change in a workplace, and know how to support the implementation of change in the workplace.

Course Content/topics covered

• Internal or external reasons or factors for change in the workplace
• Team members possible attitudes and responses to change at work
• Barriers to change in the workplace and state how they can be overcome
• Benefits of change in the workplace
• How a team leader can implement change in the workplace
• How a team leader can support change in the team
• How to develop and maintain cohesion within a team during change

Course Duration

1 Day

Target Group

Any person looking to gain the skills to manage or implement change in the workplace.

Assessment and Certification

Alliance Learning Certified

Location of the training

Alliance Learning's Head Office in Horwich.

Level

N/A

Method of Delivery

Classroom delivery.

Course Requirements

N/A

What happens next?

If you would like more information or wish to book onto this course, contact our team on 01204 677811 or email info@alliancelearning.com.

Accident Investigation

Course Overview (Benefits)

This course enable delegates to gain an understanding of Incident and accident investigation procedures and how to carry out effective accident and incident investigations. On completion of this training participants will understand the principles of Accident Investigation and have gained the skills to carry out accident investigations.

Course Content/topics covered

• Accident Definition
• Accident Causation
• Accident Costs
• Accident Prevention
• Accident Reporting/Notification
• Accident Investigation

Course Duration

1 Day

Target Group

Any person with responsibility for health and safety within the workplace.

Assessment and Certification

No formal assessment. Alliance Learning Certified

Location of the training

Alliance Learning's Head Office in Horwich.

Level

N/A

Method of Delivery

Classroom delivery.

Course Requirements

N/A

What happens next?

If you would like more information or wish to book onto this course, contact our team on 01204 677811 or email info@alliancelearning.com.

Managing Equality, Diversity and Inclusion Legislation Requirements and Organisational Approaches

Course Overview (Benefits)

This course enable delegates to gain an understanding of legal and organisational approaches to equality, diversity and inclusion, and the different approaches we can use to promote equality, diversity and inclusion.

Course Content/topics covered

• Legislation Equality Act 2010
• 9 Protected Characteristics
• Discrimination
• Public Sector Duties
• Equality Impact Assessments
• How to get help and reporting

Course Duration

1 Day

Target Group

Any person with responsibility for leading or managing equality and diversity in the workplace.

Assessment and Certification

No formal assessment. Alliance Learning Certified

Location of the training

Alliance Learning's Head Office in Horwich.

Level

N/A

Method of Delivery

Classroom delivery.

Course Requirements

N/A

What happens next?

If you would like more information or wish to book onto this course, contact our team on 01204 677811 or email info@alliancelearning.com.

Using Information to Solve Problems

Course Overview (Benefits)

This course enable delegates to develop an understanding of using information to solve problems as required by a practising or potential team leader.

Course Content/topics covered

• Be able to use information to solve problems
• Identify problems in the team or elsewhere in the organisation
• Identify appropriate success criteria for resolving the problem
• Use different methods to gather and/or retrieve information involving the team to help solve the problem

Course Duration

1 Day

Target Group

Any person with responsibility to problem solve in the workplace.

Assessment and Certification

No formal assessment. Alliance Learning Certified

Location of the training

Alliance Learning's Head Office in Horwich.

Level

N/A

Method of Delivery

Classroom delivery.

Course Requirements

N/A

What happens next?

If you would like more information or wish to book onto this course, contact our team on 01204 677811 or email info@alliancelearning.com.

DSE for Assessors

Course Overview (Benefits)

This course enable delegates to gain an understanding of how to conduct DSE assessments. On completion of this training participants will be able to understand the DSE Regulations and their obligations under the this legislation, the importance of work station analysis and risk assessment, the requirements for work stations and what constitutes a correctly set up work station. How to conduct a DSE assessment and understand employees’ rights and responsibilities for health and safety.

Course Content/topics covered

• DSE regulations
• Display screens and Workstations
• ULD’S Upper Limb Disorders
• Other health concerns
• Ergonomics
• Laptops
• Carrying out the Assesment

Course Duration

1 Day

Target Group

Any person with responsibility to carry out DSE Assessments.

Assessment and Certification

No formal assessment. Alliance Learning Certified

Location of the training

Alliance Learning's Head Office in Horwich.

Level

N/A

Method of Delivery

Classroom delivery.

Course Requirements

N/A

What happens next?

If you would like more information or wish to book onto this course, contact our team on 01204 677811 or email info@alliancelearning.com.

Team Briefings

Course Overview (Benefits)

This course enable delegates to be able to give an effective team briefing. On completion of this training participants should be able to plan, conduct and evalute a team briefing.

Course Content/topics covered

• What is a team briefing
• What is the purpose
• What problems could occur
• Preparation
• Communication
• Delivery

Course Duration

1 Day

Target Group

Any person looking to gain the skills to deliver effective briefings or presentations.

Assessment and Certification

Deliver an in class briefing evaluation and feedback provided by the group. Alliance Learning Certified

Location of the training

Alliance Learning's Head Office in Horwich.

Level

N/A

Method of Delivery

Classroom delivery.

Course Requirements

N/A

What happens next?

If you would like more information or wish to book onto this course, contact our team on 01204 677811 or email info@alliancelearning.com.

Team Leading

Course Overview (Benefits)

To understand the role and responsibilities of a team leader and be able to improve personal performance. On completion participants will understand the roles and responsilities of the team leader and Be able to seek feedback on their performance to identify strengths, weaknesses and areas for improvement.

Course Content/topics covered

• Understand the role of the team leader
• The responsibilities of the team leader within the team
• The limits of the team leaders authority and their accountability
• Gathering feedback on own performance from different sources
• Interpreting the feedback and developing areas for improvement

Course Duration

1 Day

Target Group

Any person with responsibility for leading or managing a team.

Assessment and Certification

No formal assessment. Alliance Learning Certified

Location of the training

Alliance Learning's Head Office in Horwich.

Level

N/A

Method of Delivery

Classroom delivery.

Course Requirements

N/A

What happens next?

If you would like more information or wish to book onto this course, contact our team on 01204 677811 or email info@alliancelearning.com.

Appraisals

Course Overview (Benefits)

The aim is to outline the key issues of performance appraisals and to introduce different types of appraisal systems. On completion participants should have an improved knowledge and understanding of types of appraisal, the purpose, benefits and requirements for appraisal. Participants will also develop skills for carrying out performance appraisals, handling difficult situations and providing constructive feedback.

Course Content/topics covered

• Definition, purpose and principle objectives of appraisals
• Benefits of the appraisal system
• Resistance to Appraisal
• Planning and Preparation
• Smart Objectives
• Assessing Job Skills
• Types of Appraisal systems
• Behavioural Observation
• The Appraisal Interview
• Handling Difficult Situations

Course Duration

1 Day

Target Group

This is intended for personnel who are involved in the planning and carrying out appraisals.

Assessment and Certification

No formal assessment. Alliance Learning Certified

Location of the training

Alliance Learning's Head Office in Horwich.

Level

N/A

Method of Delivery

Classroom delivery.

Course Requirements

N/A

What happens next?

If you would like more information or wish to book onto this course, contact our team on 01204 677811 or email info@alliancelearning.com.