Level 5 Operations / Departmental Manager Apprenticeship


The Impact of Chartered Manager


A Chartered Manager's average
added value to their organisation.


Use Chartered Manager as proof of
leading people and managing change.


Agree that chartered status shows their integrity
and commitment to ethical behaviour.


Say they are better managers after achieving Chartered Manager status.


Report greater self-awareness.


Use chartered manager to showcase their continual learning and growth.


The Chartered Management Institute (CMI) is the only chartered professional body in the UK that is dedicated to promoting the highest standards in management and leadership excellence. Over 100,000 managers use its services on a daily basis. It was over 60 years ago that, as the British Institute of Management back then, the organisation developed the UK’s very first diploma in management studies. In the years that followed CMI has constantly been at the forefront of all aspects of management training and thinking. CMI’s practical qualifications are ideal for managers and leaders at any level, and CMI remain the only awarding and independent body
recognised by the Privy Council to award Chartered Manager status
(CMgr MCMI).


An Operations/Department Manager is someone who manages teams and/or projects, and achieves operational or departmental goals and objectives, as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.


Between 2 to 2 ½ years.


• Level 5 Diploma in Management and Leadership – this qualification contains 8 units and is assignment based.

• You will be observed in your work setting by your assessor, who will need to see what you do, who your team are, what your role is, possibly speaking to your staff. Your assessor will also maintain close links with your manager in order to ensure that you are well-supported in the workplace.

• On-programme assessment will include assessment of knowledge and skills, resulting in a portfolio to include evidence of regular performance reviews between apprentice and a senior manager; 180 or 360 degree feedback; a work-based project; a CPD log.

• Gateway to end-point assessment, where employer and provider agree that the apprentice has completed the above and has the knowledge and skills to progress to the end-point assessment. Also confirmation that the apprentice has achieved Functional English and Maths at Level 2.

• End-Point Assessment: a review of the apprentice’s completed portfolio by a CMI independent assessor, completion of a knowledge test set by CMI, presentation of a work-based project question/answer session; a competency-based interview and a professional discussion relating to CPD log.


You will be seen by your assessor on a monthly basis, with an agreed tutorial timetable and workplace visits.

On completion of this Apprenticeship, you will be awarded Associate Member Status of the CMI, which is free for one year.

Are you interested in the Level 5 Operations / Departmental Manager Apprenticeship?

If you would like to be enrolled onto any of the Leadership and Management Apprenticeships, you can contact our Recruitment Team on 01204 677888 or email info@alliancelearning.com.

Enquire about this course