Customer Service Apprenticeship

Vacancy Ref: VC0617 Sector: Customer Service
Location: Bolton Postcode Area: BL1
Salary/Hour: £163.40 per week Hours: 38
Entry Qualifications: GSCE’s or equivalent A* - D in maths and English
Skills & Qualities:
• Keyboard, computer and administrative skills - Standard Computer skills (email word, excel, etc)
• Willing to learn
• Insightful
• Organised with the ability to manage a high volume and varied workload in a busy fast-paced environment.
• Good communication skills and telephone manner.
• Ability to work as part of a team.
• Helpful and friendly
Job Description:
Customer Service Apprenticeship | Surface Magic Repairs (Bolton)

Surface Magic is an approved supplier to companies, particularly in the construction, facilities management and insurance sectors.

An exciting and progressive opportunity to join the team as a Customer Service Apprenticeship.

The role will be to assist in the efficient operation of the customer services department. Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and to provide general day-to-day assistance in relation to all customer bookings and the customer services.

Key Responsibilities:

• Help maintain paperwork and computer systems.
• Help answer inbound customer service calls and distribute
• Help managing some client enquiries
• Help make some ‘client feedback’ outbound calls
• Help maintain all clients correspondence and booking records accurately and efficiently via the company database (computerised and paper based)
• Assist with new client on boarding, account set ups, including assisting the accounts department with new client paperwork
• Assist with Filing, photocopying, shredding, dealing with the incoming and outgoing post, and other general admin functions.
• Hep convert customer enquiries into bookings using a range of influencing, and listening skills
• Assist in client rebooking’s
• Support the technical team’s diary bookings
• Engage with potential clients and share our passion for the service that we offer

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