Apprentice General Practice Receptionist

Vacancy Ref: VC0588 Sector: Business Administration
Location: Bolton Postcode Area: BL1
Salary/Hour: £161.25 per week Hours: 37.5 per week
Entry Qualifications: GCSE grades A-D / 4+ (or equivalent) in Maths and English.
Skills & Qualities:
We are looking for a friendly, reliable, hardworking person to become part of our busy team.

You will:
• Enjoy a busy environment
• Have confidence when on the telephone
• Have an understanding and follow confidentiality at all times
• Work as a team member and be able to prioritise workload
• Have good time keeping
• With compassion and a positive attitude
Job Description:
JOB PURPOSE:

• Responsibility for providing first-line contact for patients on behalf of the Centre and dealing with their requests in a courteous and efficient manner
• Responsibility for liaising with the different services
• Contributes to the delivery of a range of services for patients
• Assists with the general duties on the Practice reception


DUTIES AND RESPONSIBILITIES:

Here you will be following policies and procedures to include health and safety. Duties will include:

• Using word processing skills to input details, referral letters and external correspondence
• Problem solve
• Deal with customers – booking appointment, referrals and queries
• Summarising of medical records
• Undertakes surveys / audits
• Contributes and makes suggestions for improving service provision
• Ensuring that the Reception and Waiting area is kept in order
• Making and receiving calls
• Understanding of medical terminology
• Maintain high standards at all times - Ensuring practice complies with the Approved Code of Practice in Management of Health and Safety at Work Regulations
• To ensure that Health and Safety legislation is complied with at all times, including COSHH, Workplace Risk Assessment and Control of Infection
• Ensure All information relating to patients and staff gained through your employment with this Practice is confidential

Alongside this you will complete a Level 3 Business Administrator Apprenticeship, gaining the hands-on skills and knowledge to tie in with the work experience you are gaining from the company.

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