Apprentice General Practice Receptionist
| Vacancy Ref: VC0587 | Sector: Business Administration |
| Location: Horwich | Postcode Area: BL6 |
| Salary/Hour: £161.25 per week | Hours: 37.5 per week |
| Entry Qualifications: GCSE grades A-D / 4+ (or equivalent) in Maths and English. | |
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Skills & Qualities:
We are looking for a friendly, reliable, hardworking person to become part of our busy team. You will: • Enjoy a busy environment • Have confidence when on the telephone • Have an understanding and follow confidentiality at all times • Work as a team member and be able to prioritise workload • Have good time keeping • With compassion and a positive attitude |
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Job Description:
JOB PURPOSE: • Responsibility for providing first-line contact for patients on behalf of the Centre and dealing with their requests in a courteous and efficient manner. • Responsibility for liaising with the different services. • Contributes to the delivery of a range of services for patients. • Assists with the general duties on the Practice reception. DUTIES AND RESPONSIBILITIES: Here you will be following policies and procedures to include health and safety. Duties will include: • Using word processing skills to input details, referral letters and external correspondence. • Problem solve • Deal with customers – booking appointment, referrals and queries • Summarising of medical records. • Undertakes surveys/audits • Contributes and makes suggestions for improving service provision. • Ensuring that the Reception and Waiting area is kept in order. • Making and receiving calls • Understanding of medical terminology. • Maintain high standards at all times - Ensuring practice complies with the Approved Code of Practice in Management of Health and Safety at Work Regulations. • To ensure that Health and Safety legislation is complied with at all times, including COSHH, Workplace Risk Assessment and Control of Infection. • Ensure All information relating to patients and staff gained through your employment with this Practice is confidential. Alongside this you will complete a Level 3 Business Administrator Apprenticeship, gaining the hands-on skills and knowledge to tie in with the work experience you are gaining from the company. |
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