Apprentice General Practice Receptionist

Vacancy Ref: VC0334 Sector: Customer Service
Location: Bolton Postcode Area: BL3
Salary/Hour: £111.00 per week Hours: 30
Entry Qualifications: A-D (or equivalent) in Maths and English
Skills & Qualities:
We are looking for a friendly, reliable, hardworking person to become part of our busy team. You will:
- Enjoy a busy environment
- Have confidence when on the telephone
- Have an understanding and follow confidentiality at all times
- Work as a team member and be able to prioritise workload
- Have good time keeping
- With compassion and a positive attitude.
Job Description:
JOB PURPOSE

• Responsibility for providing first-line contact for patients on behalf of the Centre and dealing with their requests in a courteous and efficient manner.
• Responsibility for liaising with the different services.
• Contributes to the delivery of a range of services for patients.
• Assists with the general duties on the Practice reception.

DUTIES AND RESPONSIBILITIES

Here you will be following policies and procedures to include health and safety.
Duties will include:
• Using word processing skills to input details, referral letters and external correspondence.
• Problem solve
• Deal with customers – booking appointment, referrals and queries
• Summarising of medical records.
• Undertakes surveys/audits
• Contributes and makes suggestions for improving service provision.
• Ensuring that the Reception and Waiting area is kept in order.
• Making and receiving calls
• Understanding of medical terminology.
• Maintain high standards at all times - Ensuring practice complies with the Approved Code of Practice in Management of Health and Safety at Work Regulations.
• To ensure that Health and Safety legislation is complied with at all times, including COSHH, Workplace Risk Assessment and Control of Infection.
• Ensure All information relating to patients and staff gained through your employment with this Practice is confidential.

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