Customer Services / Receptionist Apprentice

Vacancy Ref: VC0280 Sector: Customer Service
Location: Wigan Postcode Area: WN6
Salary/Hour: £138.75 per week Hours: 37.5
Entry Qualifications: Maths and English GCSE (or equivalent) A* - D is preferred
Skills & Qualities:
- Confident
- Outgoing
- Hard Working
- Resilient
- Excellent written and verbal communication skills
- Bubbly
Job Description:
SmartStrat is a dynamic growing company providing over 100 business nationwide with a remote PA / Virtual Receptionist service helping their clients. SmartStrat are looking for a confident, bubbly, outgoing individual to join their growing team as a Virtual Receptionist Apprentice.

As an Apprentice Receptionist/Customer Services Officer, your role will include;

• Providing high level call handling services for clients
• Delivering excellent customer services to clients and their customers
• Ensuring messages are passed to clients correctly and within time scale via email and phone.
• Dealing with customer enquiries and complaints in line with company policies and procedures
• Assisting clients in special project campaigns
• Attending appropriate training and development programmes when required
• Being proactive in driving own development
• Ad hoc admin duties

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