|Vacancy Ref: VC0242||Sector: Business Administration|
|Location: Manchester||Postcode Area: M27|
|Salary/Hour: 3.70||Hours: 40|
|Entry Qualifications: A-F GCSEs in Maths and English|
Skills & Qualities:
Job related Skills:
• Ability to communicate in a professional manner with a variety of individuals by telephone in writing and in person.
• Organised approach to tasks with ability to work to deadlines and good attention to detail.
• Ability to be flexible.
• Ability to learn new ICT systems.
• Ability and commitment to provide a high level of customer service.
• Ability to record information with attention to detail and accuracy.
• Basic knowledge of Microsoft Word, Excel, internet and email.
• Acurate Keyboard skills
• Commitment to on-going self-development and training.
• Ability to deal with work of a confidential nature.
• Ability to work positively as a team member.
• Ability to learn to prioritise workload.
• Ability and willingness to complete Apprenticeship qualifications.
• Ability to understand timekeeping and the effects of unscheduled absence on other team members.
Main purpose of the job:
This is a trainee role to develop the skills and experience necessary to perform general administrative duties to support the service.
To act as a first point of contact for enquiries and to operate a part of the business administration supporting the operation of the business.
1. To provide excellent customer service.
2. To deal with general telephone enquiries from members of the public, staff and customers.
3. Record enquiries and correspondence received and respond and distribute as required. To provide written responses to enquiries and ensure appropriate records are kept up to date.
4. To learn how to deal sensitively with confidential information, queries and complaints; to ask for the support of senior colleagues when appropriate.
5. To learn how to perform general administrative duties. This may include data entry, word processing, filing, scanning, processing documents and photocopying.
6. To learn how to manage diaries, including arranging meetings and booking venues.
7. To learn how to receive process and sort letters, faxes and emails.
8. To produce and keep a work portfolio, making sure all targets are achieved. This may include attending a local college and undertaking training as needed.
9. To take a flexible attitude to duties, which may be varied subject to the needs of the company and in keeping with the general profile of the post.