Apprentice Business Administrator

Vacancy Ref: VC0202 Sector: Business Administration
Location: Horwich Postcode Area: BL6
Salary/Hour: 3.50 Hours: 37.5
Entry Qualifications: A-D GCSEs in Maths and English
Skills & Qualities:
Ability to integrate within a team and able to work using own initiative
Enthusiastic and willing approach to take on new challenges
Accepts feedback positively and is driven to succeed and develop own skills and knowledge
Excellent verbal and written communication skills
Knowledge of dealing with challenging conversations confidently and calmly in order to deliver exceptional customer service
Able to demonstrate excellent written and verbal communication with internal and external customers
Ability to manage workload within set time scales in order to meet the demands of the business
Able to challenge the status quo by taking a pro-active
Good time keeping
Smart Appearance
Team Worker
Self-Development
Positive Attitude
Job Description:
Premex is a leading medical-legal agency providing independent medical reports to the insurance and legal sectors, with 20 years within the industry. Premex are an innovative business and are proud to hold the Investors In People Gold Award. Main Responsibilities Year One: a. Collecting post and following secure procedures from post room b. Opening, preparing and scanning incoming post c. Packaging and preparing outgoing post d. Attaching items from the document handler e. Uploading/downloading sketch plans to external supplier site f. Preparing boxes of documents for offsite secure storage g. Printing/copying documents as required h. Electronic Sketch Plan production (following training) i. Downloading documents from supplier website j. Any other duties as allocated by management Main Responsibilities Year Two: k. Case data entry l. Good understanding of customers’ requirements of EWIS services m. Responsible and accountable for assigned workload and meeting internal Key Performance Indicators n. Thorough understanding how to prioritise workload and escalate workload issues to line manger when required o. Making and receiving telephone calls ensuring a high level of service is achieved each time p. Ability to undertake challenging telephone conversations whilst maintaining a calm, polite and professional manner. q. Produce excellent written communication both internally and customer facing r. Ability to produce management information using Excel s. Understanding how to analyse data produced in Excel t. Any other duties as allocated by management General: We have defined standards of performance to meet external and internal customer requirements. All staff are expected as part of their day to day job role to meet and where possible exceed customer expectations of service and seek value for money in all aspects of their work. To promote and implement our Equal Opportunities, Customer Service and Performance Policies in all areas of work, both internally and externally. Duties may involve having access to information of a confidential nature that may be covered by the Data Protection Act, be commercially sensitive or relate to customer information. In such circumstances confidentiality must be maintained at all times in accordance with the company’s policies. If you are unclear at any time, refer the matter to your manager. All employees have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable us to meet its own legal duties and to report any circumstances that may compromise the health, safety and welfare of those affected by our undertakings. Undertake all reasonable personal development activity designed to support you in your role.

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