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Customer Service NVQ Level 2 & 3
Awarding Body:
OCR
Duration:
Approximately 12 months per qualification.
Target Group:
This is intended for anybody in an organisation dealing regularly with customers either on the telephone or face to face.
Course Content:
NVQ Level 2 (5 Units):
4 Mandatory Units
• Give customers a positive impressions of yourself and your organisation
• Deliver reliable customer service
• Develop customer relationships
• Resolve customer service problems
• One optional unit - you choose with guidance, if needed 1 unit that is suitable for the environment you work in.
NVQ Level 3 (6 Units):
5 Mandatory Units
• Organise, deliver and maintain reliable customer service
• Improve customer relationships
• Work with others to improve customer service
• Monitor and solve customer service problems
• Promote continuous improvement.
• One optional unit, you choose with guidance, if needed, 1 unit that is suitable for the environment you work in.
Visits:
You will receive approximately 8-10 visits. These may vary depending on whether an in-house assessor is available or not.
Price:
Level 2 & 3 may be available FREE through the Government's Train to Gain initiative, subject to availability and eligibility (contact us for details).
Normal price for level 2 is £695.00 per person and level 3 is £895.00 per person.
For further information on Train to Gain click on the link at the bottom of this page.
Course Dates:
By negotiation.
To request further information about this course simply click on 'Request for further information' at the bottom of this page or call our Sales Team on 0845 257 5342.
Train to Gain Funding
Request for Further Information
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Alliance Learning operates an equal opportunities policy
Registered charity No. 1095067
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