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Handling Difficult & Under Performing Staff
Course Aim:
To provide awareness of how to deal with conflict, discuss communication, assertiveness techniques, disciplinary procedures and methods of motivation.
Duration:
1 Day.
Target Group:
This course is designed for team leaders, supervisors and managers who are involved in handling staff.
Course Content:
• Performance Management
• Performance Review
• Contract of Employment/Terms and Conditions
• Employment Relationship
• Consequences
• Corrective Action
• Counselling
• Disciplinary process
• Communication throughout performance management
• Course review and evaluation
At the end of the course delegates will:
• use different strategies for dealing with difficult staff members
• understand the strategies available to improve staff performance
• understand how best to reach a positive outcome
Price:
£175.00 per person.
This course is also available for delivery on customer's premises (subject to site facilities and minimum numbers) - price on application.
Course Dates:
Available upon request.
To request further information about this course simply click on the 'Request for further information' at the bottom of this page or call our Sales Team on 0845 257 5342.
Request for Further Information
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