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Excellent Customer Service
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Excellent Customer Service
Course Aim:
Customer Service is one of the vital means of keeping yourcustomers. This course aims to promote skills to foster effective internal and external customer relations.
Duration:
1 Day.
Target Group:
This course is relevant to all employees.
Course Content:
• What is customer service?
• Who are your customers?
• Building customer loyalty
• Effective communication
• Team building
• Tough customers and problem solving
• Course review and evaluation
At the end of the course delegates will:
• understand their own communication style
• adapt to their customers’ communication styles
• use more positive language even in difficult situations
• deliver great customer service that adds value to the company and the customer
Price:
£175.00 per person.
This course is also available for delivery on customer's premises (subject to site facilities and minimum numbers) - price on application.
Course Dates:
Available upon request.
To request further information about this course simply click on the 'Request for further information' at the bottom of this page or call our Sales Team on 0845 257 5342.
Request for Further Information
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Alliance Learning operates an equal opportunities policy
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